We strongly encourage all of our customers to read and understand our In-Store Mattress Return Guarantee terms and conditions.
Mattress Pro offers the highest quality locally-made mattresses at discounted prices. In order for us to offer these low prices to all customers, we are glad to provide our customers with the following return guarantee on select products.
- Return guarantee policy is only valid on mattresses, and if customer purchases and uses a mattress protector purchased from Mattress Pro.
- Return can be made within 60 days of original purchase date.
- The mattress must be free of any stains, dirt or odors, including perfume, smoke and incense. Mattress Pro reserves the right to inspect the mattress in question and determine if it is eligible for return.
- Mattresses take getting used to. We request that you try your mattress for at least 30 days before we will do a return.
- A return fee of 10% (min $99) will be charged for returns. Customer is responsible for return of product. Any returns must be enclosed in proper protection for the mattress. Pickup is available for an additional fee. Customer must call us prior to return to get an authorization for return of product. There is up to a 20% return fee for specialty items, including all natural latex mattresses and Wellsville mattresses on original non-discounted price.
- Other discounts or combination or set discounts on customer order may be deducted from return amount, if this special circumstance is agreed to by Mattress Pro. This includes any discounts on non-returnable products.
- Custom sized mattresses, including RV sized mattresses and extra-long mattresses are non-returnable.
- Only one return per transaction, per customer.
- All discounted/clearance/floor model/customer exchanges are sold “as is” and are not exchangeable. All sales of these items are final.
- Sales on pillows, sheets and mattress protectors, toppers, bedding and other furniture are final. Absolutely no returns on these items.
- Mattress warranties are void if the mattress is stained, soiled, damaged or degraded in any way.